1. General Provisions

These Terms and Conditions (“Terms”) govern the relationship between Finero Horizon (“we,” “us,” or “the Company”) and the client (“you” or “the Client”) regarding the provision of consultancy services, including but not limited to licensing support, regulatory compliance, and business setup assistance. Finero Horizon provides professional services to support clients in fintech, regulatory, and business development, adhering to applicable Estonian and EU laws. By engaging our services, you agree to these Terms, which form a binding agreement between you and Finero Horizon (legal name Finero Solutions OÜ, registry code 17232708).

Services are provided based on your written or oral request (including via email), with the scope, fees, and timeline agreed upon prior to commencing each assignment. We aim to deliver high-quality services tailored to your needs. Each client relationship is managed by a dedicated account manager, supported by a team of specialists, ensuring a personalized approach.

We reserve the right to decline an assignment if a conflict of interest arises or if circumstances impair our ability to act solely in your best interests, as per applicable laws and ethical standards. Such circumstances will be communicated to you promptly, and you may choose to proceed only after being fully informed.

2. Fees and Payment

2.1 Fees Structure

Fees are determined on a per-assignment basis. We offer the following fee structures, agreed upon prior to commencing work:

  • Hourly Rate: Recommended for assignments where the scope is uncertain or for smaller tasks. Hourly rates are communicated in advance, and a detailed report of hours worked can be provided upon request before invoicing.
  • Fixed Fee: Suitable for well-defined projects with a predictable scope.
  • Success-Based Fee: In cases where the outcome significantly depends on our performance, we may combine a fixed fee with a success bonus or apply a capped fee structure.

Unless otherwise agreed, fees are calculated on an hourly basis, with a minimum billing unit of five minutes. We reserve the right to adjust hourly rates with 30 days prior notice. If you do not agree to the revised rates, you may terminate the agreement. For urgent assignments requiring work outside regular business hours, on weekends, or public holidays, the hourly rate may increase by 50%, provided you are notified in advance.

2.2 Expenses

In addition to service fees, you agree to reimburse direct expenses incurred in providing services (e.g., government fees, translation costs, travel expenses), unless otherwise agreed. Expenses will be itemized in invoices.

2.3 Invoicing and Payment

Invoices, accompanied by a work report detailing the time spent and tasks completed, are issued monthly unless otherwise agreed. Payment is due within seven days of invoice issuance. You must raise any objections to the invoice or reported work within the same period; otherwise, the invoice is deemed accepted. Invoices may be issued electronically with your consent. Late payments incur a penalty of 0.1% of the outstanding amount per day of delay. We reserve the right to withhold deliverables or materials until full payment is received and to recover any additional costs (e.g., legal fees) incurred in pursuing overdue payments.

3. Client Responsibilities

You agree to provide accurate, complete, and timely information and documentation necessary for the performance of our services. We rely on the accuracy of the information you provide and are not liable for delays or errors resulting from incomplete or inaccurate data. You confirm that any representative providing instructions on your behalf is duly authorized to do so.

4. Anti-Money Laundering (AML) Compliance

In accordance with the EUs 5th Anti-Money Laundering Directive (AMLD5, Directive (EU) 2018/843) and Estonias Money Laundering and Terrorist Financing Prevention Act, Finero Horizon is obligated to conduct due diligence to prevent money laundering and terrorist financing. You agree to provide, upon request, documentation verifying your identity, address, and other required information (e.g., beneficial ownership details). We may share this information with financial institutions or authorities as required by law, without prior notice if prohibited by regulation. If we suspect money laundering or terrorist financing, we may terminate our engagement immediately and report to relevant authorities, as mandated.

5. Confidentiality

All information shared with us in the course of providing services is treated as confidential, except where disclosure is required by law, court order, or for the fulfillment of your assignment (e.g., sharing with authorized third-party consultants with your consent). Confidentiality obligations survive the termination of our engagement. We may disclose that you are a client and the general nature of services provided for marketing purposes unless you object in writing.

6. Intellectual Property

All intellectual property rights in materials created by Finero Horizon in the course of providing services (e.g., reports, proposals) remain our property. You are granted a non-exclusive, non-transferable license to use these materials solely for the purpose for which they were provided.

7. Limitation of Liability

We strive to provide high-quality services but do not guarantee specific outcomes. Finero Horizon and its team are liable only for direct financial loss caused by gross negligence or intentional misconduct. Our liability is limited to twice the invoiced amount for the specific assignment. We are not liable for indirect losses, lost profits, or third-party actions (e.g., external consultants engaged with your consent). Liability limitations do not apply where prohibited by law. Our advice is provided based on Estonian law unless otherwise agreed, and we are not responsible for advice on foreign law unless explicitly stated.

8. Termination

This agreement takes effect upon acceptance of our services and continues indefinitely until terminated. Either party may terminate with written notice. We may terminate immediately for cause, including conflict of interest, suspected money laundering, non-payment, or failure to provide instructions. Upon termination, you are liable for all fees and expenses incurred up to the termination date.

9. Governing Law and Dispute Resolution

This agreement is governed by Estonian law. Disputes arising from these Terms will be resolved through negotiation. If no agreement is reached, disputes will be settled in Harju County Court, Estonia.

10. Consumer Rights (EU/EE Law)

Under the EU Consumer Rights Directive (Directive 2011/83/EU) and Estonian Consumer Protection Act, if you are a consumer, you have the right to withdraw from this agreement within 14 days of engagement without stating a reason. To exercise this right, notify us at info@finerohorizon.com. You also have the right to file complaints with the Estonian Consumer Protection and Technical Regulatory Authority.

11. Contact Information

For inquiries, please contact: